FAQ

 

We've got answers to your most frequently asked questions!

Please note that orders over $200 are subject to review. If your order is reviewed, you will be required to provide further information for your order to be processed, please be advised that this may result in delays.

CAN I PLACE AN ORDER IF I DON'T LIVE WITHIN THE U.S?
  • When placing an order from outside of the USA, please contact us first to setup an order form for you.
WHAT IS VIRGIN HAIR?
  • Virgin hair is 100% human hair. It is completely unprocessed and intact. It has not been relaxed, dyed, colored, bleached or chemically altered in any way and has all of it's hair strands facing in the same direction (Remy).
WHAT LENGTHS OF HAIR DO YOU OFFER?
  • Valley Girl Hair comes in lengths from 10 to 40 inches!
HOW MANY BUNDLES ARE RECOMMENDED FOR PURCHASE?
  • We recommend 2 bundles for 10-16 inches, 3 bundles for 18-22 inches and 4+ bundles for any inches over 24.
HOW MANY OUNCES COME IN A BUNDLE?
  • There are 4 oz in each bundle.
WHAT HAIR COLOR OPTIONS DO YOU OFFER?
  • #1 - Black
  • #1B - Off Black
  • #2 - Brown
  • #3 - Brown with Blonde Highlights
  • #613 - Blonde
CAN I CUT, DYE AND/OR STRAIGHTEN THIS HAIR?
  • Yes, you can do all of the above but we also recommend hiring a professional to color this hair to your liking.
DOES THIS HAIR TANGLE OR SHED?
  • No, this hair does not tangle or shed, this hair can be used up to one year, so treat it like it's your own hair!
CAN I GO SWIMMING WITH THIS HAIR?
  • We would suggest putting your hair in a protective style to keep the hair from tangling. Be sure to wash and condition the hair after swimming.
I'VE STRAIGHTENED MY CURLY HAIR. HOW CAN I GET IT BACK INTO IT'S NATURAL STATE?
  • Please wet your extensions and it will retract back to it's natural state. Please not that excessive heat will make the process harder to return to its curl pattern.
WHAT FORMS OF PAYMENT DO YOU OFFER?
  • All major credit cards that are listed through our online credit card merchant. 
HOW CAN I MAINTAIN MY VIRGIN HAIR?
Pre-Installation Instructions:
  • Co-wash hair using moisturizing conditioner.
  • Rinse using cold water.
  • Let hair air dry.
  • Install. 
Post-Installation Instructions:
  • Regularly shampoo and condition hair with sulfate-free products.
  • Keep styling products to a minimum to avoid weighing down your hair.
  • When hair is wet, comb/brush through with a plastic paddle brush.
  • Minimum amount of heat will ensure the longevity/lifetime of your hair.
  • Always comb/brush hair from the ends to your scalp
  • Avoid alcohol based products.
WHAT STYLES/TEXTURES DO YOU HAVE IN STOCK?
  • Our current stock at any given time is what is listed in our SHOP page. You can navigate to the SHOP tab to choose the texture of your choice!